Big Win Palace is a brand owned by , a company incorporated under the laws of . The games on this website are powered and operated.
The Company is licensed and regulated in Germany by, among others, the competent supervisory authority, the Joint Gaming Authority of the Federal States. Under file number 21.15-122590 in relation to its sports betting offering and under file number 21.15-122590 for its virtual slot machine gaming offering.
The Company provides online and mobile gaming services to You“(the “The Company Se”vices”) subject to the following terms and conditions contained within this end user license agreement“(the “Agreement”) which should be read carefully by You in its entirety prior to Your use of the Company Services or products. By registering with The Company and/or by using The Company’s Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using The Company Services and remove the RVG Games from your computer and mobile device.
In addition to the terms and conditions of this Agreement, please review Our Privacy and Cookie Policy that You should review, Your use of Our gambling services is strictly subject to Europa national rules which shall apply from time to time to the type of gambling services which you are using, including, but not limit to [ the Responsible Gaming Policy , Fair Play Policy , Cash Out Policy , Bonus Policy as well as other rules, policies, and terms and conditions relating to the games services and promotions posted on Our Website and/or on Our Mobile Application(s), which are incorporated herein by reference, together with such other policies of which You may be notified of by Us in advance time to time.
Definitions
In this Agreement unless the context clearly indicates otherwise:
Free Practice Play shall mean a play mode allowing a Player Account holder to play the RVG Games using the The Company Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play;
RVG Game(s) shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s);
Game Procedures shall mean any procedures or conditions issued by The Company in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game;
Games Rules shall mean the rules governing all Free Practice Play and Real Money Play games using the The Company Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;
Interactive System shall mean the software used by the The Company Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the The Company Services;
Mobile Application(s) shall mean any mobile application owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play;
The Company Services shall mean The Company.’s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s);
Play shall mean any real money purchase of one of our RVG Games for the purpose of betting online;
Player shall mean any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;
Player Account shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the The Company Services both for Practice Play Games and Real Money Games;
Real Money Play consists of a play mode allowing a Player Account holder to play the RVG Games using The Company Services which involves the betting of actual funds and the possibility of winning and losing such funds;
Us, We or Our shall refer to The Company, and/or any subsidiaries, affiliates, directors, officers, employees of AG Communications Ltd.
The Company’s Partners Shall refer to any affiliates, agents, contractors and/or business partners of The Company, including White Label Partners;
User Name and Password shall mean the Username and Password which you choose when You register to use The Company Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games;
Website shall mean any website owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play;
White Label Partner shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with The Company Services.
You, Your or User shall refer to the user of The Company Services for Free Practice Play and/or Real Money Play games.
Legal Compliance
2.1 By law, You may only use the Services if you are eighteen (18) years old (“Legally ”f Age”). We reserve the right to withhold any funds in Your account until your age is verified.
2.2 We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed, winnings forfeited and withdrawals returned to the account from where the funds were deposited. Such decision shall be final, binding and not subject to appeal.
2.3 During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of The Company or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use The Company Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this pu‘pose ‘re’ative’ includes, but is not limited to, any of a spouse, partner, parent, child or sibling.
Intellectual Property Rights
3.1 For the avoidance of any doubt, The Company is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via The Company Services. Players and prospective Players acquire no rights therein by using The Company Services. In addition, other content related to The Company Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the ” Site and Mobile Content “) belong to The Company or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use The Company Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances You may use the Site and Mobile Content without The Company’s prior written consent.
3.2 All content and use of The Company Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.
Opening of Player Accounts/Identity Check
4.1 In the course of opening a Player Account as well as in the event of the occurrence of other legal requirements We are obliged to verify Your age and to carry out a legally required comparison with blocking databases (OASIS), as well as to verify and document Your identity. We reserve the right to issue a certificate confirming the successful completion of the identity check. If you fail to comply with the mandatory identification during the process of opening the Player Account, You will not be able to continue using The Company Services.
4.2. You are obliged to provide accurate, up-to-date and correct information when opening a Player Account and during the mandatory identity verification process. In the event of changes, this information must be updated by you [Comment BT: we recommend inserting here how customers shall update the data – e.g. via email to customer support]. In the course of registration, You must in particular provide your first name, last name, maiden name, date of birth, home address, e-mail address, place of birth and nationality.
4.3. We are obliged to verify the data provided and, in particular, Your age and, under certain conditions, your ability to pay. For this reason, You are obliged to provide us with suitable proof and documents upon request. In addition, We may also demand the submission of further documents and evidence, in particular but not exclusively with regard to Your solvency, during the ongoing contractual relationship if certain circumstances arise. In addition, in accordance with the Privacy Policy, we will, on the one hand, make use of data and information from affiliated companies, third-party services and, in particular, so-called online legitimation procedures of third parties and, on the other hand, transmit to them the information and data provided by you for verification purposes. If You fail to comply with the mandatory identification and verification in the context of opening a Player Account, You will not be able to use The Company Services.
4.4. We reserve the right to offer you a temporary Player Account in the course of registration until the verification of Your data has been successfully completed. The temporary Player Account entitles You to make deposits up to a maximum of EUR 150 and to participate in The Company Services within a maximum period of 30 days after registration until the successful completion of the verification of Your data. Until the verification of Your Data has been completed successfully, a withdrawal of Your Player Account balance is not possible. If the verification is not successfully completed within 30 days, We are obliged to block your temporary Player Account; a payout of Your Player Account balance remains excluded until verification .
Use of Player Accounts
In order to login and play RVG Games via The Company Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Company identification thereafter for as long as You use The Company Services
5.1 By opening a Player Account You hereby confirm and acknowledge that:
5.1.1. You are at least 18 years of age.
5.1.2. You have to provide all necessary details to open a Player Account, which shall include, name, address, contact email and/or personal telephone number. The details submitted by you in the registration forms are correct, true and complete. It is Your responsibility to update Your Player Account of any changes to Your registration details. You hereby expressly consent that We may, at our own discretion, disclose some or all of the details submitted to Us via The Company Services to the C’mp–ny’s – partners for the purposes of carrying out various functions required for delivery of The Company Services, including for the purposes of verification and authentication of Your personal details, as well as for the purposes of communicating to You promotional material and information relating to The Company’s and [The Company Partners’ products and services. Please see Our Privacy Policy for further details, which you hereby accept. Should any of the information that You provide to Us be untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of contract and We reserve the right to terminate Your Player Account immediately and/or prevent You from using The Company Services, in addition to any other action that We may choose to take.
5.1.3. Your Player Account is for Your personal use only and funds deposited into your Player Account may only be used to play via The Company Services. Verification procedures will be carried out upon registration. You may not use Your Player Account on behalf of another person. You may only create one Player Account with The Company and shall only use The Company Services using such single Player Account. Any use of Your Player Account is strictly for Your own private purposes. We take absolutely no responsibility for any Third party accessing Your Player Account and We shall not be liable for any losses incurred by You as a result of such an event. Any activation of Your Player Account while using the correct Password and Username will be considered by Us as a valid entry by You into Your Player Account. Should You become aware of any unauthorized use of Your Player Account You are obligated to immediately notify us and we will suspend your Player Account pending further investigation of such unauthorized use.
5.1.4. Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using The Company Services in an amount greater than the total amount of money in Your Player Account. You shall not treat The Company as a financial institution.
5.1.5. You are fully responsible for paying all monies owed to The Company. You agree not to make any chargebacks, and/or deny or reverse any payment made by You in respect of The Company Services. You will reimburse Us for any chargebacks, denial or reversal of payments You make and any losses suffered by Us as a consequence
5.1.6. You do not already have an existing Player Account with the company in Your name and/or You are not using The Company Services through someon’ else’s Player Account.
5.1.7 You fully understand the methods, rules and procedures of The Company Services and Internet bets and games in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company
5.1.8 You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to You.
5.1.9 You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with Your use of The Company Services.
5.2
You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:
Never write or otherwise record Your Username or Password in a way that can be understood by someone else.
Never divulge Your Username and Password to any other individual.
Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or ch’ldren’s names, etc.
Inform us immediately (by contacting Our support team) of any unauthorized access to Your Player Account or any suspicion that someone else knows Your Username and Password.
5.3
You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.
5.4
The Company retains full authority over the issuing, maintenance, and closing of Player Accounts at The Company. However contractual obligations already made will be honored. The decision of The Company management as regards any aspect of ’ User’s Player Account and use of The Company Services is final, binding and shall not be open to review or appeal.
5.5 Dormant Accounts:
5.5.1 If you have not logged in to Your Player Account for twelve (12) consecutive months then your Player Account will be conside“ed a “dormant a”count” . If your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You.
5.5.2 We will notify You by email at least 30 days before Your Player Account becomes inactive , provided your current email address is on file in our system.
5.6 To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, We ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received.
5.7 In accordance with § 17 of the racing bets and lotteries act, taxation of betting stakes will be set at 5% of the stake. In the case of won bets, the customer will pay a fee towards the taxation amount which will be deducted from their winnings. The fee will be 5% of gross winnings (stake multiplied by the odds). Once the taxation fee has been deducted from the gross winnings, the net winnings will be transferred to the Player’s Account.
5.8 It is Your responsibility to make sure that You read and understand all the rules and procedures of the RVG Games on the Website(s) including without limitation, the [Games Rules and the Games Procedures prior to playing Real Money Play games or bets.
5.9 It is prohibited for You to transfer, sell and/or acquire Player Accounts to and from other players, and it is further prohibited to transfer funds amount Player Accounts.
5.10 You may close Your Player Account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion
5.11 Your Player Account is made up of a real money funds balance and a bonus funds balance. If you have both real money funds and bonus funds in your Player Account, the next wager you make will use real money funds first. If your you place a bet where the real money funds in your Player Account is not sufficient to cover such bet and you use bonus funds to cover the rest of such bet, your winnings from any such bet placed by you, will be paid to you in proportion to the real money funds and bonus funds you have used to place such bet. By way of example only, if you place a bet of EUR 10 (ten euros), of which such bet is made up of EUR 4 (four euros) from your real money balance and EUR 6 (six euros) from your bonus balance and such bet generates a win of EUR 30 (thirty euros), your Player Account will be credited with EUR 12 (twelve euros) to your real money balance and EUR 18 (eighteen euros) in bonus funds to your bonus balance. All such winnings generated by bonus funds will be subject to the terms of the Bonus Policy.
5.12 You may at your discretion choose to exclude yourself from using The Company for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@bigwinpalace ; you may use the cooling off period function where you can suspend your account. For further information please see our Responsible Gaming Policy Social Concept.(Sozialkonzept).
